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Service Contracts
It’s better than maintenance, it’s preventative maintenance. See how Tone Proper can help extend the life of your gear.
We're Always On Your Side
Media is no set it and forget deal. That’s why preventative maintenance is such an important piece of what we do. With our certified and professionally trained staff, we prevent problems from becoming roadblocks. Which means less headaches for you, and more money put towards the mission.
We're Always On Your Side
Media is no set it and forget deal. That’s why preventative maintenance is such an important piece of what we do. With our certified and professionally trained staff, we prevent problems from becoming roadblocks. Which means less headaches for you, and more money put towards the mission.
Service Contracts
Remote Service
We are able remotely service most devices covered under the service contract. From there we are able to perform firmware updates, DMX addressing, configure signal chain, and specialized troubleshooting tasks.
Emergency Onsite Visits
When you need help now; we are there. You’ve got enough on your plate already. So when it comes to AVL, we do the heavy lifting. In most cases we respond onsite within 24 hours of you calling our office.
Asset Management
Upon entering into a service contract we take inventory of your entire AVL system and log each item into our asset management system. This ensures that you always are know what you have and where it is.
Maintenance
You can relax and enjoy your new gear worry-free with our service contract. We prevent problems from becoming roadblocks. Which means less headaches for you, and more money put towards your business.
Trained Professionals
Our team is professionally certified and trained by the manufacturers we represent. This means we are ready to keep your audio, video and lighting systems functioning the way they were built to operate.
Emergency Rentals
Tone Proper will avail its rental inventory for its most valued customers, in the event of mission critical emergency. This is to ensure that the quality of your event will not be compromised. (Pro+ Plans Only)
Basic Service Contract
Basic includes Service Contract to one system, unlimited telephone support, 8 hours of emergency onsite response visits per quarter with 24 hr response time within the Portland Metro Area, one quarterly preventive maintenance visit and one annual visit.
Basic 10
$180
/ month
- $250 One Time Setup Fee
- Up To 10 Media Assets
- Service Contract To One System
- Unlimited Telephone Support
- 8 Hours EOS Visits Per Quarter
- 24hr Emergency Response Time
- Quarterly Maintenance Visit*
- Annual Maintenance Visit
Basic 25
$195
/ month
- $556 One Time Setup Fee
- Up To 25 Media Assets
- Service Contract To One System
- Unlimited Telephone Support
- 8 Hours EOS Visits Per Quarter
- 24hr Emergency Response Time
- Quarterly Maintenance Visit*
- Annual Maintenance Visit
Basic 50
$225
/ month
- $712 One Time Setup Fee
- Up To 50 Media Assets
- Service Contract To One System
- Unlimited Telephone Support
- 8 Hours EOS Visits Per Quarter
- 24hr Emergency Response Time
- Quarterly Maintenance Visit*
- Annual Maintenance Visit
*For customers outside the Portland Metro Area we limit the regular quarterly maintenance to bi-annual. If the client is within 250 miles from our office travel will be covered by the Service Contract. For clients further than 250 miles from our office travel costs will be an added expense. Emergency Loaner Equipment is limited to what Tone Proper has in stock at the time. Emergency Loans are limited to 30 days at a time. Initial Setup costs will be billed at the time of the first on site visit.
Pro+ Service Contract
Pro+ includes Service Contracts to multiple rooms, unlimited telephone support, 40 hours of emergency onsite response visits per quarter with 2 hr response time within the Portland Metro Area, one quarterly preventive maintenance visit, one annual visit, free emergency loaner equipment for up to 30 days at a time, plus a free detailed 2D schematic of your entire AVL system.
Pro+ 50
$350
/ month
- $1,095 One Time Setup Fee
- Up To 50 Media Assets
- Service Contracts to Multiple Rooms
- Unlimited Telephone Support
- 40 Hours EOS Visits Per Quarter
- 2hr Emergency Response Time*
- Quarterly Maintenance Visit*
- Annual Maintenance Visit
- Free Emergency Loaner Equipment*
- Free Detailed 2D Schematic
Pro+ 100
$450
/ month
- $1,960 One Time Setup Fee
- Up To 100 Media Assets
- Service Contracts To Multiple Rooms
- Unlimited Telephone Support
- 40 Hours EOS Visits Per Quarter
- 2hr Emergency Response Time*
- Quarterly Maintenance Visit*
- Annual Maintenance Visit
- Free Emergency Loaner Equipment*
- Free Detailed 2D Schematic
Pro+ 150
$550
/ month
- $3,325 One Time Setup Fee
- Up To 150 Media Assets
- Service Contracts To Multiple Rooms
- Unlimited Telephone Support
- 40 Hours EOS Visits Per Quarter
- 2hr Emergency Response Time*
- Quarterly Maintenance Visit*
- Annual Maintenance Visit
- Free Emergency Loaner Equipment*
- Free Detailed 2D Schematic
*For customers outside the Portland Metro Area we limit the regular quarterly maintenance to bi-annual. If the client is within 250 miles from our office travel will be covered by the Service Contract. For clients further than 250 miles from our office travel costs will be an added expense. Emergency Loaner Equipment is limited to what Tone Proper has in stock at the time. Emergency Loans are limited to 30 days at a time. Initial Setup costs will be billed at the time of the first on site visit.
Frequently Asked Questions
Replacement Parts – The service contract does not cover the cost of replacement parts.
Improper Use – The service contract does not warrantee items from improper use. Ie. Blows speakers, broken microphones, electrical issues, etc.
Items Already Under Warrantee – The service contract does not cover servicing items covered by warrantee claims or insurance claims. These services must be processed by the client with the manufacturer or insurance agency.
Upgrade Costs – The costs to upgrade components, services or subscriptions.
Manufacturer Service Costs – The costs to upgrade components, services or subscriptions. Costs incurred by servicing items through the manufacturer.
We are happy to service customers outside the Portland Metro area. However for customers outside the Portland Metro Area we limit the regular quarterly maintenance to bi-annual. If the client is within 250 miles from our office travel will be covered by the service contract. For clients further than 250 miles from our office travel costs will be an added expense.
Month to month customers may cancel at anytime.
Customers who have worked with us to pay a full year at a time may only cancel the renewal. There are no refunds for the service payed for.
Once the service is canceled all loaner equipment will either be removed or put onto a typical rental paid plan. Any equipment we put on site for the LifeLife® service will be removed upon cancellation.
The Emergency Rental Service is intended to assist customers who are experiencing a “mission critical” outage. In such a case, we will come to your site and asses what you need to get through your event and provide you with what we currently have available in our rental inventory.
The loaner equipment is not intended to be a long termn replacement and is limmited to 30 days at a time at the most.
Absolutely you may. As a matter of a fact, customers who pay annually get one month free! If you walk like to choose this option, simply let us know by emailing us.
You can upgrade your plan at anytime. Email us with your service information and the request of the level of service you require.
Customers with more than 250 assets should contact Tone Proper for a special quote.
Yes! The cost to add a room is a one time upgrade cost of $200 plus a monthly amount for however many assets are in that room.
If you are currently below the amount of assets in your plan, and your new room does not exceed that plan, you will only be billed the monthly plan amount.
For instance, you are on a Basic 10 plan. This allows 10 assets and one room. If you currently only have 5 assets and add a room; and that room only has 5 assets your total asset count is still 10. You would then pay the one time $200 upgrade fee and your monthly payment would stay the same because you are not exceeding the 10 asset limit of the Basic 10 plan.
To add a room to your plan simply start a support ticket by emailing us.
An asset is any media device you want us to manage. That may be:
- Speakers
- Microphones
- Sound Boards
- Amplifiers
- Stage Lights
- Lighting Desk
- Video Wall
- Data Projectors
- And Much More
Things we would not cover would be:
- Computers
- Software
- Routers and Switches
- DVD Players, VCR’s
- Surveillance Systems
- Consumer Grade Equipment
- Custom Built Equipment
- Equipment Leased or Rented From Another Vendor